Shipping & Returns
E. DELIVERY OF ORDERS
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
Our cutoff time for dispatch off orders is 12:00 Monday to Friday (Public Holidays excluded). Orders received after the applicable cutoff time will be dispatched the next working day.
Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence we will contact you to provide a revised shipping schedule.
Lusayra Enterprises Pty Ltd warrants that we will dispatch your order once payment clears our account via your chosen delivery method. We cannot however guarantee that delivery will take place as arranged as we make use of external service providers. We will not accept liability for any delays / losses caused due to the actions of our delivery service providers.
It is the customers responsibility to ensure that a valid and correct delivery address is provided.
International customers must select the appropriate International Delivery Option.
Orders can be dispatched as follows:
POSTNET DELIVERY:
Counter to Counter: Postnet will not deliver to your door but will deliver to your nearest Postnet where you can collect your order on presentation of your tracking number which we will provide.
Postnet to Postnet - (counter to counter usually 3 to 5 working days for delivery). This is the cheapest delivery option.
Postnet to Door - Postnet will deliver to your door. You must have a Postnet in your town. Delivery is usually in 3 to 5 working days.
COURIER DELIVERY:
We make use of Globeflight couriers to deliver orders. Delivery is door to door and cannot be made to a PO BOX address.
We do not accept plot / farm / game reserve addresses for courier delivery. Delivery must be to a physical in town address.
We will provide you with a tracking number once your order has been dispatched. Customers can also arrange their own courier to collect orders.
1. Standard Courier Delivery (door to door 2-4 working days for delivery)
2. In City Courier Delivery to the following areas:- Johannesburg, Pretoria; East Rand and West Rand.
2. Courier Delivery - Major Cities:- 1-3 working days.
2. Courier Delivery - Towns:- 2-4 working days.
2. Courier Delivery - Overnight:- 1 working day to major cities.
Own Courier Collection – Customers may arrange for their own courier to collect orders but only after we have contacted you to confirm that your payment has cleared our bank account.
F. RETURNS & EXCHANGES
RETURNS FOR EXCHANGE AND REFUND OF NON-DEFECTIVE PRODUCTS
Should you return items via postage or courier please include a note describing the reasons behind a request for exchange or refund. Please include as much detail as possible (contact details / return postal address / banking details for refunds). Customers are liable for postage / courier fees for goods returned to Lusayra Enterprises Pty Ltd.
Lusayra Enterprises Pty Ltd will post all goods returned for exchange via standard counter to counter postage making use of the SA Post Office (delivery in 3 to 7 working days). Should you require a speedier form of delivery or a counter to door service this must be requested.
Delivery costs must be prepaid before exchanges are dispatched.
RETURNS OF DEFECTIVE PRODUCTS
For details on the guarantees / warranties offered by our suppliers kindly visit their respective websites. Please contact us should you require any clarity.
Defective items returned will be assessed for repair/replacement or refund at our discretion as per the guarantee/warranty applicable to the particular product.